1. Introduction

These Terms and Conditions ("Terms") govern the provision of cleaning services by All Day Sparkles Ltd ("we", "us", "our", "the Company") to you ("the Client", "you", "your"). By booking our services, you agree to be bound by these Terms.

2. Services

We provide professional cleaning services including but not limited to: domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, carpet cleaning, Airbnb cleaning, and communal area cleaning.

The specific scope of work will be agreed upon before the commencement of each cleaning session, based on the quote or service agreement provided.

3. Quotes and Pricing

All quotes provided are estimates based on the information given to us at the time of enquiry.
Final prices may vary if the property condition, size, or requirements differ from what was originally described.
We reserve the right to adjust the price if additional work is required beyond the original scope. Any changes will be communicated to you before proceeding.
Prices are inclusive of cleaning materials and equipment unless otherwise stated.
All prices are quoted in British Pounds Sterling (GBP).

4. Booking and Scheduling

Bookings can be made via phone, WhatsApp, email, or our website contact form.
A booking is confirmed once we have agreed on the date, time, scope, and price of the service.
We will make every effort to arrive at the agreed time. However, slight delays may occur due to unforeseen circumstances such as traffic or previous jobs running over.
For regular cleaning contracts, a schedule will be agreed in advance.

5. Access to Property

You must ensure we have safe and reasonable access to the property at the agreed time.
If keys are provided, they will be stored securely and returned upon completion of the service or as agreed.
If we are unable to access the property at the agreed time through no fault of our own, a cancellation fee may apply (see Section 6).

6. Cancellations and Rescheduling

Cancellations or rescheduling requests must be made at least 24 hours before the scheduled appointment.
Cancellations made with less than 24 hours' notice may incur a charge of up to 50% of the quoted price.
No-shows (failure to provide access without notice) will be charged at the full quoted price.
We reserve the right to cancel or reschedule a booking due to illness, emergencies, or circumstances beyond our control. In such cases, we will offer an alternative date at the earliest opportunity.

7. Payment

Payment is due upon completion of the cleaning service unless otherwise agreed in advance.
We accept payment by bank transfer, cash, or other methods as agreed.
For regular cleaning contracts, payment terms will be specified in the service agreement.
Late payments may incur additional charges.

8. Satisfaction Guarantee

We take pride in our work and aim for 100% customer satisfaction.
If you are not satisfied with any aspect of our service, please contact us within 24 hours of the clean.
We will arrange a re-clean of the affected areas at no additional charge, subject to reasonable assessment.
Claims made after 24 hours may not be eligible for a free re-clean.

9. Liability and Insurance

We are fully insured with public liability insurance.
In the unlikely event of accidental damage to your property during our service, please notify us within 24 hours.
We will assess the damage and, if our team is responsible, arrange repair or replacement through our insurance.
We are not responsible for damage to items that are fragile, improperly secured, or in a pre-existing state of disrepair.
We are not liable for any pre-existing stains, damage, or conditions that cannot be resolved through standard cleaning processes.
Our liability is limited to the cost of the cleaning service provided.

10. Valuables and Personal Belongings

We recommend that you secure all valuables, jewellery, cash, and important documents before our team arrives.
We are not responsible for the loss of or damage to any items left unsecured.

11. Health and Safety

Please inform us of any hazards, health risks, or special requirements related to your property before the clean.
We reserve the right to decline or cease a clean if our team encounters unsafe working conditions.
Please ensure pets are secured during the cleaning session.

12. End of Tenancy Cleaning

End of tenancy cleans should be booked after all belongings have been removed from the property.
The property must have running water, electricity, and heating (if required) for us to carry out the clean.
While we aim to clean to a standard that satisfies landlords and letting agents, we cannot guarantee the return of your deposit as this is at the discretion of your landlord.

13. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of All Day Sparkles Ltd and is protected by copyright law. You may not reproduce, distribute, or use our content without our written permission.

14. Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as described therein.

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to severe weather, pandemic, industrial disputes, or government restrictions.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: [email protected]
Phone: 07539 486 002

Terms & Conditions