Frequently Asked Questions

You can book by calling us on 07539 486 002, sending a WhatsApp message, or filling out the quote request form on our website. We will get back to you within a few hours to confirm your booking and discuss any specific requirements.

We require at least 24 hours notice for cancellations. Cancellations made with less than 24 hours notice may be subject to a cancellation fee. We understand that things come up, so please just let us know as soon as possible if you need to reschedule.

Yes, we offer weekly, fortnightly, and monthly regular cleaning contracts for both domestic and commercial clients. Regular clients benefit from consistent service with the same cleaning team and preferential rates. Contact us to discuss a schedule that works for you.

A standard domestic clean includes dusting all surfaces, vacuuming and mopping floors, cleaning kitchens (worktops, sink, appliance exteriors, hob), bathroom cleaning (toilet, sink, bath/shower, mirrors), and tidying bedrooms and living areas. If you have specific requirements, just let us know and we can tailor the clean to your needs.

Yes, we use professional-grade, eco-friendly cleaning products that are safe for your family, pets, and the environment. If you have any specific product preferences or allergies, please let us know and we will accommodate your needs.

The duration depends on the size of your property and the type of clean. A standard domestic clean for a two-bedroom flat typically takes 2.5 to 3 hours. End of tenancy and deep cleans take longer depending on the condition and size of the property. We will provide a time estimate when you book.

Yes, we bring all the equipment and products needed for your clean. This includes vacuum cleaners, mops, cloths, and all cleaning solutions. If you prefer us to use your own products or equipment, that is absolutely fine too.

We cover all areas across London including Central, South, East, West, and North London. If you are unsure whether we cover your area, please get in touch and we will be happy to confirm.

Yes, we are fully insured with public liability insurance. All our cleaners are also vetted and trained to the highest standards, giving you complete peace of mind.

No, you do not need to be at home. Many of our clients provide a key or access code so we can clean while they are out. We are fully insured and all our staff are vetted, so you can trust us to take care of your home in your absence.

Your satisfaction is our top priority. If you are not happy with any aspect of the clean, please let us know within 24 hours and we will return to re-clean the areas in question free of charge. For end of tenancy cleans, our deposit-back guarantee covers a re-clean within 48 hours.

We accept bank transfer, cash, and card payments. For regular cleaning contracts, we typically invoice weekly or monthly via bank transfer. Payment terms and methods can be agreed upon when booking.